Privacy Policy

This Privacy Policy describes how Jackalope AI LLC ("Jackalope AI," "we," "us," or "our") collects, uses, shares, and protects information when you use our website at getjackalope.ai, our AI receptionist service "Dolly," and any related services (collectively, the "Service").

By using the Service, you consent to the practices described in this Privacy Policy.

1. Who This Policy Applies To

This Privacy Policy applies to:

• Customers — home services contractors who subscribe to our Service
• End Users (Callers) — individuals who interact with Dolly by calling a phone number provisioned through our Service on behalf of a Customer
• Website Visitors — anyone who visits getjackalope.ai

Customers act as data controllers with respect to their End Users' information; Jackalope AI acts as a data processor on behalf of Customers for call-related data.

2. Information We Collect

2.1 From Customers (Contractors)

When you sign up for the Service, we collect:

• Business information: business name, business address, services offered, service area, hours of operation
• Contact information: your name, email address, phone number, mailing address
• Account credentials: login information, authentication data
• Payment information: processed by Stripe; we receive billing details but do not store full payment card numbers
• Configuration data: AI receptionist customizations, integration credentials, calendar links
• Usage data: call volumes, billing periods, feature usage

2.2 From End Users (Callers)

When an End User calls a phone number provisioned through our Service:

• Voice and call data: audio recordings of the call, transcripts, caller phone number, call duration, timestamps
• Personal information shared during the call: name, address, email, phone number, service requests, scheduling preferences
• Communication preferences: confirmation method preferences (email/text), follow-up consent
• Metadata: call routing information, technical call quality metrics

2.3 From Website Visitors

When you visit getjackalope.ai, we may collect:

• Device and browser information: IP address, browser type, operating system, device identifiers
• Usage data: pages visited, time on site, referring URLs, click events
• Cookies and similar technologies: for analytics and site functionality

2.4 From Third Parties

We may receive information from:

• Payment processors (Stripe) — billing and transaction data
• Calendar providers (Google Calendar, Outlook) — when you authorize calendar integration
• Identity verification services — for business verification during signup
• Analytics providers — aggregate usage data

3. How We Use Information

We use collected information to:

• Provide the Service — process and respond to calls, schedule appointments, send confirmations
• Customize the AI assistant — configure Dolly with your business details, services, and preferences
• Process payments and manage billing — handle subscriptions, overage charges, and invoicing
• Communicate with Customers — service announcements, support, billing notifications, important account updates
• Improve the Service — analyze call patterns, train and improve AI models, develop new features (using aggregated and anonymized data where possible)
• Ensure security and prevent fraud — detect abuse, unauthorized access, or violations of our Terms
• Comply with legal obligations — respond to lawful requests, enforce our Terms, defend against claims
• Marketing (Customers only) — send relevant product updates and offers; you may opt out at any time

We do not sell End User personal information.

4. Phone Call Recording and Voice Data

4.1 What We Capture

• Full audio recordings of inbound and (where applicable) outbound calls
• Automated transcripts generated by speech-to-text systems
• Caller phone numbers, call duration, and timestamps
• AI-generated call summaries and metadata

4.2 How Voice Data Is Used

• Real-time conversation handling by the AI assistant
• Quality assurance and performance monitoring
• AI model improvement (typically on anonymized or aggregated data)
• Dispute resolution and customer support
• Legal compliance

4.3 Consent for Recording

Recording laws vary by jurisdiction:

• Indiana and other "one-party consent" states: Recording is legal when one party (Dolly, on behalf of the Customer) consents
• "All-party consent" states (e.g., California, Florida, Pennsylvania): All parties must consent to recording

Customers are responsible for ensuring proper recording consent is obtained from End Users where required by applicable law. Our AI assistant is configured to disclose at the start of calls that the call may be recorded.

5. How We Share Information

We share information with the following categories of recipients:

5.1 Service Providers (Subprocessors)

We use trusted third parties to operate the Service. These include:

Each subprocessor is bound by data processing agreements limiting their use of your information to what is necessary to perform their service.

5.2 Legal and Safety Disclosures

We may disclose information when we believe in good faith that disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or government request
• Enforce our Terms of Service
• Protect the rights, property, or safety of Jackalope AI, our Customers, End Users, or the public
• Detect, prevent, or address fraud, security, or technical issues

5.3 Business Transfers

If Jackalope AI is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity. We will notify Customers of such transfers and any material changes to this Privacy Policy.

5.4 With Your Consent

We may share information for other purposes with your explicit consent.

6. Data Retention

• Customer account data is retained for the duration of your active subscription plus up to 90 days for billing reconciliation and dispute resolution
• Call recordings and transcripts are typically retained for up to 90 days after the call (longer if required for legal, billing, or dispute resolution purposes), unless a Customer requests earlier deletion
• Aggregated and anonymized data may be retained indefinitely for analytics and AI model improvement
• Backups and archives may contain data for longer periods consistent with our internal data lifecycle policies
• Legal hold: We may retain information longer when required by law or to resolve disputes

Upon Customer account termination, Customers may request data export within 30 days, after which data may be deleted in accordance with our retention schedule.

7. Security

We implement reasonable technical and organizational measures to protect information, including:

• Encryption in transit (TLS/HTTPS) and at rest
• Access controls and authentication requirements
• Regular security reviews
• Employee training on data handling
• Vendor due diligence on subprocessors

However, no system is 100% secure. We cannot guarantee absolute security, and you provide information at your own risk. In the event of a security incident affecting your data, we will notify you in accordance with applicable law.

8. Your Rights

8.1 Customer Rights

Customers may:

• Access, update, or correct their account information through their dashboard or by contacting us
• Request a copy of their Customer Data
• Request deletion of their account and associated data (subject to legal retention requirements)
• Opt out of marketing communications via the unsubscribe link in any marketing email

8.2 End User Rights

End Users (callers) should direct privacy requests primarily to the Customer (the contractor business they called). For requests regarding data processed by Jackalope AI directly, contact us at info@getjackalope.ai.

8.3 State-Specific Rights (United States)

Residents of certain U.S. states (including California, Virginia, Colorado, Connecticut, Utah, and others) may have additional rights under state privacy laws, including:

• The right to know what personal information is collected and how it's used
• The right to delete personal information (subject to exceptions)
• The right to correct inaccurate information
• The right to opt out of certain "sales" or "sharing" of personal information (we do not sell personal information)
• The right to non-discrimination for exercising privacy rights

To exercise these rights, email info@getjackalope.ai with "Privacy Rights Request" in the subject line. We will verify your identity before responding.

8.4 Authorized Agents

You may designate an authorized agent to submit requests on your behalf. We may require written authorization and verification.

9. Children's Privacy

The Service is intended for use by adults operating businesses (Customers) and adult callers (End Users). We do not knowingly collect personal information from children under 18. If you believe a child has provided information through our Service, please contact us at info@getjackalope.ai and we will delete it promptly.

10. International Users

The Service is operated from the United States. If you access the Service from outside the U.S., your information will be transferred to, stored in, and processed in the United States. By using the Service, you consent to this transfer. The Service is designed primarily for U.S. contractors and is not currently intended for users outside the U.S.

11. Cookies and Tracking Technologies

Our website uses cookies and similar technologies for:

• Essential site functionality
• Analytics (understanding how visitors use the site)
• Performance monitoring

You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

12. Do Not Track

We do not currently respond to "Do Not Track" browser signals, as no industry standard has been established.

13. Third-Party Links

Our website may link to third-party sites. We are not responsible for the privacy practices of those sites. Review their privacy policies before providing information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email or through the Service with reasonable advance notice. The "Last Updated" date at the top reflects the most recent revision. Continued use of the Service after changes constitutes acceptance of the updated Policy.

15. Contact Us

For questions, concerns, or requests related to this Privacy Policy or our handling of your information:

Jackalope AI LLC
Email: info@getjackalope.ai
Website: getjackalope.ai

This Privacy Policy is part of our Terms of Service and governs your use of the Service.